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Right To Play’s Canadian National Office is a busy hub, generating funding of $8.5M for RTP’s programs
in 2018, and providing crucial support in advancing our vision of a healthy and safe world through the
power of sport and play. Reporting to the Manager, Finance and Business Operations, the
Development Database Administrator will play an important role in the development and
implementation of the office’s financial and administrative processes, including timely and accurate
recording of donations in the Customer Relationship Management (CRM) system, maintaining the
organization’s online giving platform, and coordinating day-to-day office operations.

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If you possess strong administrative and numeracy skills, experience in fast moving environments, superior written and oral communication skills, superb attention to detail, the experience and ability to provide technical oversight, input and direction to data systems and processes, a positive attitude and the ability to work on a highly dynamic and energetic team, this exciting opportunity is just what you are looking for! PRIMARY RESPONSIBILITIES: Job Responsibility #1: Financial and Database Administration (50% of Time):  Inputs all donations into CRM and maintains records on offline back-up  Assists with preparation and mail-out of tax receipts  Assists donors with resolutions to donation issues  Acts as CRM administration specialist including, o performs ongoing data maintenance o ensures the accuracy of CNO data, including input and output o assists with the CRM training and technical support of staff o troubleshoots problems and stays current with updates to the system o assists with evaluation of existing systems and CRM user needs  Liaises with HQ Finance to ensure CRM and SAGE data congruence  Assists with weekly, monthly and quarterly reporting as well as with production of lists, queries and reports from CRM for fundraising initiatives  Maintains the overall quality and integrity of the CRM database, including working with IT and CNO Fundraising staff to troubleshoot problems and staying current with updates to the system  Assists the Manager, Finance and Business Operations to evaluate existing systems and/or CRM user needs to recommend system changes Job Responsibility #2: Development and Fundraising Administration (30% of Time):  Prepares donor stewardship reports and letters  In collaboration with the development team, assesses online fundraising initiative requirements and coordinates the development of solutions, including Artez online fundraising page set-up and management  Works with the development team to create and manage CRM stewardship reports  Acts as CNO’s primary liaison with IT to develop systems to meet online fundraising needs Job Responsibility #3: Office Administration (15% of Time):  Prepares invoices for payment  Responds to general inquiries for Canadian office (e-mail, phone and in-person)  Proactively provides feedback and makes suggestions for improvement of the CNO office’s administrative functions _________________________________________________________________________________ Job Responsibility #4: Performs Other Duties as Assigned (5% of Time): MINIMUM QUALIFICATIONS (must have): EDUCATION/TRAINING/CERTIFICATION:  Bachelor’s degree in any of the following areas: Accounting, Business or Finance EXPERIENCE:  Minimum two years’ relevant work experience combined with a Bachelor’s degree  Experience with donor database software such as Raiser’s Edge or Microsoft Dynamics CRM KNOWLEDGE/SKILLS:  Excellent numeracy skills with the ability to maintain accuracy and present financial and nonfinancial data in a clear and accurate format  Strong IT skills with extensive experience of working with Microsoft Office applications COMPETENCIES/PERSONAL ATTRIBUTES:  Demonstrated ability to prioritize work, manage deliverables and handle multiple tasks simultaneously in a fast-paced environment  Strong attention to detail; organized and systematic in follow-through  General knowledge of fundraising practices, procedures and standards is preferred  Excellent oral and written communication skills  Willingness to learn and to take on additional responsibilities as appropriate  Collaborative and innovative, well-suited to work in an entrepreneurial setting  Unquestionable integrity, strong judgement skills and absolute discretion with confidential and sensitive information __________________________________________________________________________________ LANGUAGES:  Fluency in oral and written English DESIRED QUALIFICATIONS (an asset):  Experience working with fundraising teams  Experience with online donation processing software such as Artez, Luminate or Raisin  Fluency in French _________________________________________________________________________________ Compensation: We offer a competitive salary and benefits package Employment Start Date: Immediately Contract Duration: Full Time

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Toronto, ON

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