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Reporting to the Director of Philanthropy, this exciting and dynamic position provides leadership and expertise in the effective and supportive engagement of volunteers at The 519. By developing, reviewing and maintaining policy and procedure, training and recruitment programs, and tracking and stewardship systems, this position will play a key role in creating meaningful opportunities for the over 1,300 volunteers who intersect annually with The 519. As a key member of the Philanthropy team, the successful candidate will also contribute to the development and delivery of member engagement strategies and fundraising plans, and will provide leadership on community-led initiatives.
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KEY ACCOUNTABILITIES Provide specialized expertise to staff and senior volunteers in community engagement policy and strategy, especially in the recruitment, training, support and retention of volunteers through events and activities, including our annual Green Space Festival Support staff and senior volunteers to develop and deliver multi-year volunteer engagement plans across all programs and departments within the organization Develop systems and policies which enable a broad engagement of members in philanthropy, fundraising, volunteerism and community leadership Ensure the effective recruitment, training and support of members who volunteer throughout the organization, create communications strategies to ensure volunteering members are informed and well-equipped to support and represent The 519 in their work Coordinate the consistent use of information management tools across the organization to ensure accurate and timely tracking of volunteer roles, contributions, development and issue management; make recommendations on process changes and new tools which will enable us to better meet our organizational needs Identify and develop new opportunities to resource and fund community engagement activities at The 519 including writing grants to support community-led initiatives and volunteer support needs and over-seeing internal/external third-party fundraisers; responsibilities include acting as the primary contact, logistics planning and resourcing to support events from inception to completion, contract management as needed, ensuring appropriate stewardship on behalf of The 519 Participate actively as a member of the Philanthropy department, by providing expertise and staff support to fundraising activities, community-led initiatives, event management and other organizational priorities throughout the year Other duties as assigned. KNOWLEDGE AND EXPERIENCE 1. Post-secondary education in fundraising and volunteer management and two years demonstrated experience in the engagement, support and activation of members and volunteers in a similar fast-paced setting 2. Extensive experience in engaging diverse communities through volunteerism and community leadership; demonstrated capacity to lead, motivate, coach and develop individuals and teams to achieve organizational or community goals 3. Demonstrated experience developing and maintaining systems, policies and procedures to support the recruitment, motivation, recognition and retention of volunteers in a safe and supportive environment 4. Well-developed written and oral communications skills and experience with professional communications techniques and practices, including web and print production, materials development, design and advertising 5. Proficiency with the Microsoft Office Suite, especially Outlook, Word, Excel and PowerPoint and experience managing and using donor and volunteer databases. Experience with GiftWorks, Kindness Connects and the Adobe Creative Suite an asset. 6. Demonstrated ability using a customer-service oriented approach to working effectively with a range of internal and external partners and often with multiple conflicting perspectives, priorities, and timelines 7. Working knowledge of research methodologies, statistical and data collection and analysis techniques. 8. Demonstrated ability to work under pressure to meet deadlines and ability to work both independently and within a team structure. Demonstrated ability to anticipate problems/conflicts and take appropriate actions, to organize and prioritize work. 9. Knowledge of and experience working in the LGBTQ2S communities that includes an awareness of current issues and trends impacting these communities. 10. Working knowledge of MFIPPA, CCRA and other relevant legislation. TERMS OF EMPLOYMENT Position Status Full-Time Continuing Union Status Union Position – CUPE Local 2998 Wage Grade 9 Hourly Rate $25.03 per hour Hours of Work 40 hours per week, various shifts, including weekdays, evenings and weekends as needed. APPLICATION INSTRUCTIONS Email cover letter and resume to Careers@The519.org no later than 4:00 p.m. on Monday, March 19, 2018. Applicants must quote Job 18-09 in the cover letter and in the subject line of the email.
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